ACCOUNT MANAGEMENT SPECIALIST

Legendary Game-Based Learning Job Opening!

* Send resume and cover letter to sales-jobs@legendsoflearning.com

Account Management Specialist | Legendary Game-Based Learning 

Want to make a difference in classrooms across the country?

Are you a believer in the power of technology to transform education?

Want to be a Legend and get your game on?

Our search begins for Legendary Game-Based Learning (GBL) Account Management Specialists to foster long-term, trusting relationships and handle renewals for partner schools and districts from across the country! The candidate will oversee a portfolio of assigned customers, drive renewals, and identify and develop new business from existing partners.

We are looking for an Account Management Specialist focused on providing exceptional, ongoing management of partner accounts, to identify problems using data, propose solutions, to promote widespread usage of the platform, and to convert renewals. This position involves both sales and buyer-level support and management of accounts. Teacher training and support will be handled by our Partner Success team, with whom the Account Management Specialist will work closely.

Candidates for this role will know how to meet ambitious individual and team-wide sales quotas. A successful Account Management Specialist should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

This position will report to the Chief Operating Officer, with training and day-to-day management being handled in partnership with the District Partnership Manager.

About Legends of Learning

American children are in need of educational heroes both in and out of the classroom who can engage students in exciting new methods of learning. Legends of Learning is transforming classrooms into fun, productive learning environments, utilizing a foundation of cutting-edge research to create a comprehensive, curriculum-aligned game-filled marketplace with an epic range of lessons that improve student performance and increase educational engagement.

Legends of Learning has been a big hit in thousands of schools across the country, and we are now looking to expand our Account Management team to provide better ongoing support of accounts and to increase our renewal rate.

Duties and Responsibilities:

  • Contribute to the company’s recurring revenue strategy by renewing assigned accounts and upselling additional products – this is the central responsibility and goal of position.
  • Build and maintain strong, long-lasting relationships.
  • Develop trusted advisor relationships with key account contacts.
  • Create, monitor, and communicate implementation plans to department heads, instructional coaches, principals, and district personnel on a regular basis. 
  • Develop new business with existing partners.
  • Track key metrics to analyze account performance relevant to customer success. Report metrics to key contacts at schools/districts.
  • Identify areas of improvement within accounts, and communicate with key account points of contact to suggest and implement solutions.
  • Work directly with the sales team on hundreds of school and strategic district accounts to promote usage.
  • Communicate with district purchasing personnel to assist Accounts Receivable team in the collection of payment on aged accounts.
  • Cross-functional – Collaborate with the partner success team to address issues, with product team to surface enhancement requests, and with marketing team to promote teacher usage via social media, email, direct mail, and conference campaigns. 
  • Assist with challenging client requests or issue escalations as needed.
  • Track all communications and plan tasks and next steps in our CRM (Salesforce).
  • Other duties as assigned by the COO and District Partnership Manager.

 

Skills, Requirements and Qualifications:

  • Required – Comfortable working with customers in a virtual environment (email, Zoom, webinars, and phone)
  • Required – Bachelor’s Degree
  • Highly Preferred – 2-5 years of account management experience (preferably in a B2B/online setting)
  • Highly Preferred – Local candidates (Washington/Baltimore/Northern Virginia Area), up to 60% of in-office time expected post-pandemic (with a high degree of flexibility based on current pandemic conditions)
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • CRM – Salesforce experience a plus
  • Professional and outgoing attitude
  • Enthusiastic communication skills, both verbal and written
  • Excellent and empathetic listening skills
  • Strong organizational skills; ability to change and multi-task
  • Occasional travel possible, post-pandemic
  • Self-starter, great work ethic, adaptable, organized and excellent interpersonal skills 
  • Great attitude, drive, persistence; thrive in a fast-paced startup environment
  • Passionate desire towards making a difference – helping students and schools 

 

Standards of Performance:

 

  • Achieve at least a 75% renewal rate during FY 2021 on book of business assigned during Q1 / 2021
  • Respond to all customer emails within 2 hours of receiving the email.
  • Additional KPIs to be established and will evolve over time as part of continuous improvement program.

 

Compensation: 

 

$45,000 to 55,000 base salary, based on experience

Up to $10-$15k bonus, based on achievement toward renewal goals

Employee stock options

 

* Send resume and cover letter to sales-jobs@legendsoflearning.com

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