When it comes to digital education content, tech and tools, ease of use reigns supreme. If new media and technologies are not easy for teachers, they won’t use them in the classroom.
Good digital education tools help teachers engage students AND reinforce the educator’s lessons. We know this. But as such, that tool must do more than simply entertain students, and meet a basic loose affiliation with curriculum topics. They must be intuitive and natural to implement.
This is a classic user experience conundrum. User experience (UX) concerns itself with making a customer happy before, during, and after using a product. Unfortunately, education content, games and tech products have been criticized for not meeting the UX bar in the past. Ease of use is one of the main culprits.
Creating a successful education UX requires understanding teachers’ challenges with technology as much as it does building great curriculum media for students. Teachers don’t receive as much professional development as they would in an ideal world. Many struggle with using the latest technology on a personal basis, much less figuring out how to deploy it in the classroom.
Content creators and developers should understand what makes a new digital tool in the classroom useful. Does the media reinforce teacher lessons, or is it a distraction? Can a teacher use the product as part of their core curriculum, or does it seek to replace them in some way? Will a teacher be able to use student data for productive analytics, or do privacy risks interfere?
“Companies often overlook the fact that younger students do not have email addresses, and that teachers are more likely to use technology if it is easier to set up class rosters with user names and passwords,” said Richard White, Science Department Chair, Griffin Middle School. “I need to be able to import CSV files and have the software generate the user names while I assign a generic password.”
It makes sense to engineer content and tools to work for the teacher as much as they work for the student. A happy teacher makes for a successful use of the new education tool.
Making the tool easy to use within larger district learning management and student information systems is a primary consideration.”Products need to have seamless integration within existing district technology ecosystems,” said Scott Beiter, Science Teacher, Rensselaer Junior Senior High School. “A district won’t buy all new hardware just to adopt one wonderful product.”
For example, integrating into Google for Education allows teachers across the country to use digital tools. Similarly, working within other widespread and adopted education standards — both curriculum and technological — helps teachers use your tool.
“Two words: Google integration!” added Rebecca Beiter, a teacher at Bethlehem Central School District.
A Little How-to Help Goes a Long Way
Sometimes making a new digital tool work in a classroom is as much as about guidance as the actual tool itself. Not every teacher will pick up on how to implement a tool, no matter how well designed it is.
Many companies release their tools with video tutorials, webinars, professional development, and user support forums to help teachers. Some actively seek feedback from teachers and incorporate that feedback in their product evolutions (have you joined the Legends of Learning community yet?).
Secondary content such as lesson plans and evaluation tools can make a big difference for a teacher’s experience. Not only does the digital tool work, but the supplementary content helps teachers at least consider how to implement in the classrooms.
Going the extra mile can make all the difference for a new education tool.
Additional Teacher Insights
We asked our Legends of Learning community members what they thought about the topic, too. Several offered additional insights:
“Making tech media accessible to students on a free basis is crucial,” said Caitlin Unterman, a teacher at Bedford County Public Schools. “Also, including easy to read instructions, easy to manipulate sites, and allowing for manipulation of content, is key!”
“As an educator, companies need to follow CIPA rules and make student sign up easy and without emails,” said Bobby Brian Lewis, Bibb County Schools. “They can also make tech that can read to students to meet the needs of special needs students such as close caption. Tech companies need to be aware of the needs of students with special needs.”
“Companies should look to their local community to help schools improve their internet connections,” said Nancy Hoppa, Ingenuity Program, Baltimore City Public Schools. “Many school communities are in older buildings and just getting connected in the first place presents a no go situation. One in which we need to almost always have a back up plan just in case. Another big problem we are facing is using technology for engineering/stem based projects. We need tools to construct the projects we are designing online and training. This generation does not have nearly as much experience working with hammer, nails and saws!”
What do you think?